Daudega Ventures LLP recognizes the expectations of its customers concerning the privacy, confidentiality and security of the personal information that resides with the organization. This policy governs how we collect, use, disclose, store, secure, and dispose of personal information in the course of operating Ambient Intelligence.
Daudega Ventures LLP ("Daudega", "we", "us") has adopted this privacy policy aimed at protecting the personal information of users, encompassed under the scope of ISO 27001:2022.
We collect only the information needed for legitimate business purposes.
You may need to provide some personal information — such as your full name, work email address, company, role and contact details — when you request a demo, contact us, register for an event, or ask for customer support. If your organisation is a customer, we may collect the following from you or through your employer:
We do not share or sell your personal information to anyone. We use personal information solely for the purpose of interacting with you and to enable you to avail yourself of our products or services. We use personal information only for the specific reason for which it is provided.
Some personal information is required:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and permitted by applicable law. Any exceptions will be brought to your notice and the legal basis for the same will be explained.
Ambient Intelligence turns the everyday communication of frontline and field teams — voice notes, messages, images and other media shared on channels such as WhatsApp — into structured information for the organisation those teams work for.
Where your employer or another organisation uses our platform, that organisation is the controller of this content and decides what is collected and why. Daudega acts as a processor on their instructions. We process this content only to provide the service: transcribing, translating, structuring, storing and presenting it back to the organisation. We do not use it to train models for other customers, and we do not sell it.
If you are a member of such a team and have questions about what your organisation collects or why, please raise them with your organisation in the first instance, as they determine the purpose of that processing.
We do not share your personal data with anyone else and we will never sell personal data. Exceptions to the above are where Daudega is asked to provide information because of any legal or regulatory requirement. We will make every effort to ensure that such mandated disclosures from regulatory authorities are communicated to you.
Only those employees who "need to know" or require access to function in their role have access to personal data.
When Daudega works with third parties which may have access to personal data in the course of providing their services, Daudega contractually requires the third party to process personal data only on Daudega's instructions and consistent with Daudega's data privacy policies.
Daudega may, from time to time, disclose and/or transfer personal data to third parties including, but not limited to:
Notwithstanding anything contained elsewhere, any personal or sensitive personal data may be disclosed by Daudega to any third party as required by a court of law or any other regulatory or law enforcement agency established under a statute, as per the prevailing law, without your consent.
When using external data processors or transferring personal data to external third parties, Daudega shall enter into agreements with appropriate contractual clauses for the protection of personal data and confidentiality, including requirements to process the personal data only in accordance with instructions from Daudega and to take appropriate technical and organisational measures to ensure that there is no unauthorised or unlawful processing, or accidental loss, destruction or damage.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In some circumstances, we may anonymise your personal data so that it can no longer be directly associated with you.
Content processed on behalf of a customer organisation is retained according to that organisation's agreement with us, and is deleted or returned when that agreement ends, unless a subsisting legal obligation requires otherwise. Once Daudega no longer requires the personal data, it is destroyed appropriately and securely, or anonymised, in accordance with the law.
We are fully committed to information security and compliance with applicable regulations. We have implemented strong security controls for the protection of data. We have designed and implemented an Information Security Management System (ISMS) in line with the International Organization for Standardization (ISO) 27001:2022.
Daudega takes reasonable security measures to protect personal data against loss, misuse, unauthorized or accidental access, disclosure, alteration and destruction. Daudega maintains appropriate technical, physical, and organizational measures and follows industry practices and standards in adopting procedures and implementing systems designed for securing and protecting personal data from unauthorized access, improper use, disclosure and alteration.
Though we take reasonable measures to protect our assets against unauthorised access or attack, the Internet inherently is not fully secure. While we work towards and strive to protect your personal information and privacy, we would like you to take note of the inherent Internet risks associated with data transfer and processing. You also need to ensure that your user ID, password and similar credentials are not disclosed to anyone, and that your systems are safe for usage.
If you suspect any security issue or incident, or you receive a suspicious mail from someone holding themselves out to be a Daudega or Ambient Intelligence employee, or from a fake website claiming to be affiliated with us, please let us know immediately.
A cookie is a small piece of data stored on the user's computer by the web browser while browsing a website. We use cookies to improve the quality of our site and service and to try to make your browsing experience meaningful. Cookies may be used to track how you interact with our sites and to analyse trends. The types of data collected may include IP addresses, cookie identifiers and site activity.
We use first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way. The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with it, keeping our services secure, providing information that is relevant to you, and overall providing you with a better and improved user experience.
You can control the use of cookies, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
Subject to applicable law, you may ask us to:
Upon receiving your request, we will make every effort to fulfil it, if it is not otherwise required to be treated differently by law or for legitimate business purposes. You must identify yourself prior to making a request; we may not be able to process your request if it is deemed unreasonable or inappropriate.
We will respond to your queries within a reasonable timeframe. Please note that we may need to maintain residual copies even after your information is deleted from the active environment — for example, backup copies, or records ensuring we do not contact you if you have opted out.
If you have a privacy concern, complaint, or question regarding this privacy statement, please let us know through our contact page.
Daudega may need to disclose personal information to legal authorities for compliance, fraud investigation, statutory purposes or other legal activities as per local laws and government requests.
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
When a personal data breach or suspected data breach affects personal data that is being processed on behalf of a third party, the Chief Information Security Officer (CISO) must report the breach to the respective controller without undue delay, or in accordance with the timeline specified in the relevant contract with the controller. The notification to the controller will include a description of the nature of the breach, categories of personal data affected, the approximate number of data subjects affected, the name and contact details of the CISO, measures taken to address the breach, and any other information relating to it. The CISO will record the data breach in the Data Breach Register.
When the personal data breach or suspected data breach affects personal data that is being processed by Daudega as a controller, the CISO will notify the supervisory authority, including a description of the nature of the breach, categories of personal data affected, the approximate number of data subjects affected, the name and contact details of the CISO, the consequences of the breach, measures taken to address it, and any other information relating to it.
If the personal data breach is likely to result in a high risk to the rights and freedoms of the data subject, the CISO must notify the affected data subjects without undue delay. The notification must be written in clear and plain language and must contain a description of the nature of the breach, categories of personal data affected, the consequences of the breach, measures taken to address it, the name and contact details of the CISO, and any other information relating to the breach.
If, due to the number of affected data subjects, it is disproportionately difficult to notify each affected data subject individually, the CISO must take the necessary measures to ensure that affected data subjects are notified using appropriate, publicly available channels.
Following any breach, we will: